Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip.
All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:
Our policy assures you of an economic pricing, along with the convenience of making reservation online . Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.
We accept almost all major credit cards, such as Visa, MasterCard . Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.
We will not trade with or provide any services to OFAC and sanctioned countries’’
‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
‘’User is responsible for maintaining the confidentiality of his account’’
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail . Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
The following conditions may apply in the event of any cancellation:
- If trip cancelled / amended 48 hrs prior to the tour date, no cancellation charges will be applicable.
- If trip cancelled / amended within 24 to 48 hrs prior to the tour date, 50% cancellation charges will be applicable.
- If trip cancelled / amended 24 hrs prior to the tour date, 100% cancellation charges will be applicable.
- If the payment is done by credit card online then there will be a charge of 5% (online servie charge) for refunding the money back.
Please note that gift certificates are both non-refundable and non-cancellable.
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.
Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to MyDubaiTour.ae in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. MyDubaiTour.ae cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
