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4. Cancellation/Refund & No Show Policy
4.1 Cancellation

The following conditions may apply in the event of any cancellation:

  • If trip cancelled / amended 48 hrs prior to the tour date, no cancellation charges will be applicable.
  • If trip cancelled / amended within 24 to 48 hrs prior to the tour date, 50% cancellation charges will be applicable.
  • If trip cancelled / amended 24 hrs prior to the tour date, 100% cancellation charges will be applicable.
  • If the payment is done by credit card online then there will be a charge of 5% (online servie charge) for refunding the money back.

Please note that gift certificates are both non-refundable and non-cancellable.

4.2 No Show

If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

5. Cancellation Procedures

Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to MyDubaiTour.ae in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. MyDubaiTour.ae cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.